{"id":3006,"date":"2026-04-01T09:05:50","date_gmt":"2026-04-01T02:05:50","guid":{"rendered":"https:\/\/www.ciputra.ac.id\/fikom\/?p=3006"},"modified":"2026-04-01T09:05:50","modified_gmt":"2026-04-01T02:05:50","slug":"crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd","status":"publish","type":"post","link":"https:\/\/www.ciputra.ac.id\/fikom\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd\/","title":{"rendered":"Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media &#8211; A Book By Cosmas Gatot Haryono, PhD"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3007 aligncenter\" src=\"https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-202x300.jpeg\" alt=\"\" width=\"202\" height=\"300\" srcset=\"https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-202x300.jpeg 202w, https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-135x200.jpeg 135w, https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-67x100.jpeg 67w, https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-50x75.jpeg 50w, https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas-34x50.jpeg 34w, https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas.jpeg 673w\" sizes=\"auto, (max-width: 202px) 100vw, 202px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em>Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media<\/em><span>\u00a0presents a comprehensive guide to how organisations can respond, adapt, and maintain public trust amid the increasingly complex crises of the digital age. Through seven structured chapters, the book explores everything from how crises no longer recognise time and place to the theoretical foundations of crisis communication that underpin every strategic move. The discussion continues with the role of reputation and trust as the most valuable intangible assets in a crisis, as well as how to manage media and information flows amid public pressure. A special chapter on crisis communication in the age of social media highlights the dynamics of speed, virality, and public participation that are disrupting old paradigms. Furthermore, the book examines the roles of various actors \u2013 from leaders and spokespersons to the public itself \u2013 in shaping crisis narratives and offers practical strategies for maintaining credibility and restoring an organisation\u2019s image. It is essential reading for communications professionals, organisational leaders, and anyone seeking to understand the art of surviving a reputational crisis.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>More info &amp; how to get the book: <a href=\"https:\/\/novapublishers.com\/shop\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media\/\">https:\/\/novapublishers.com\/shop\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media\u00a0presents a comprehensive guide to how organisations can respond, adapt, and maintain public trust amid the increasingly complex crises of the digital age. Through seven structured chapters, the book explores everything from how crises no longer recognise time and place to the theoretical&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3007,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-3006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media - A Book By Cosmas Gatot Haryono, PhD - Universitas Ciputra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ciputra.ac.id\/fikom\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media - A Book By Cosmas Gatot Haryono, PhD - Universitas Ciputra\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media\u00a0presents a comprehensive guide to how organisations can respond, adapt, and maintain public trust amid the increasingly complex crises of the digital age. Through seven structured chapters, the book explores everything from how crises no longer recognise time and place to the theoretical...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ciputra.ac.id\/fikom\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd\/\" \/>\n<meta property=\"og:site_name\" content=\"Universitas Ciputra\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-01T02:05:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.uc.ac.id\/fikom\/2026\/04\/Buku-Pak-Cosmas.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"673\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Monika Teguh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Monika Teguh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ciputra.ac.id\\\/fikom\\\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ciputra.ac.id\\\/fikom\\\/crisis-communication-maintaining-reputation-and-trust-in-the-age-of-social-media-a-book-by-cosmas-gatot-haryono-phd\\\/\"},\"author\":{\"name\":\"Monika Teguh\",\"@id\":\"https:\\\/\\\/www.ciputra.ac.id\\\/fikom\\\/#\\\/schema\\\/person\\\/52c9139a7a03d6b11b58f5babd0e22c1\"},\"headline\":\"Crisis Communication: Maintaining Reputation and Trust in the Age of Social Media &#8211; 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