{"id":4773,"date":"2017-05-14T07:12:13","date_gmt":"2017-05-14T00:12:13","guid":{"rendered":"http:\/\/psy.uc.ac.id\/?p=4773"},"modified":"2017-07-28T11:44:45","modified_gmt":"2017-07-28T04:44:45","slug":"training-customer-service-excellence-di-k2c-music","status":"publish","type":"post","link":"https:\/\/www.ciputra.ac.id\/psy\/training-customer-service-excellence-di-k2c-music\/","title":{"rendered":"Bawakan Training Customer Service Excellence, Tekankan Pengelolaan Emosi dan Customer Experience"},"content":{"rendered":"

Pada Rabu, 19 April 2017, salah satu dosen kita, Pak Ersa Lanang Sanjaya, S.Psi., M.Si. membawakan training di K2C Music, sebuah sekolah musik dan dealer alat musik yang memiliki 4 cabang di wilayah Jawa Timur. Beliau memberikan pelatihan kepada seluruh karyawan K2C Music, baik dari cabang Surabaya (PTC, East Coast, BG Junction), maupun Gresik.<\/p>\n

\"LINE_P20170512_214458827\"<\/p>\n

Adapun topik yang menjadi fokus pelatihan ini adalah Customer Service Excellence. Pak Ersa membagikan hal-hal praktis terkait pelayanan pelanggan yang penting untuk dikuasai oleh para staf administrasi kursus serta sales alat musik. Secara khusus, Pak Ersa menekankan pentingnya mengelola emosi pada saat berhadapan dengan\u00a0customer.\u00a0<\/em><\/p>\n

Menurut beliau, ada 7 emosi dasar manusia, yakni\u00a0bahagia, sedih, marah, takut, terkejut, jijik, dan meremehkan. Sebelum dapat mengelola ketujuh emosi ini, para peserta harus bisa mengenali ekspresi yang akan ditunjukkan orang yang merasakan emosi-emosi tersebut. Oleh karena itu, diadakan\u00a0role play<\/em>\u00a0di mana\u00a0ada peserta yang diminta menunjukkan ekspresi emosi tertentu, dan rekan-rekannya akan menebak ekspresi tersebut.<\/p>\n

Selain emosi, Pak Ersa juga menekankan pentingnya\u00a0customer experience,\u00a0<\/em>yakni bagaimana perusahaan dapat memberikan pengalaman yang menyenangkan dan memuaskan bagi pelanggan. Para peserta pun diajak\u00a0brainstorming\u00a0<\/em>memikirkan hal-hal yang dapat dilakukan oleh individu maupun perusahaan\u00a0untuk\u00a0customer\u00a0<\/em>merasa lebih spesial. Usulan-usulan tersebut kelak dapat menjadi masukan bagi K2C Music.<\/p>\n

Peserta\u00a0training\u00a0<\/em>mengaku cukup senang dengan pelaksanaan kegiatan ini. Materinya cocok dan bagi mereka, acara seperti ini berguna untuk me-refresh<\/em>\u00a0pengetahuan dan mengasah keterampilan mereka.<\/p>\n","protected":false},"excerpt":{"rendered":"

Pada Rabu, 19 April 2017, salah satu dosen kita, Pak Ersa Lanang Sanjaya, S.Psi., M.Si. membawakan training di K2C Music, sebuah sekolah musik dan dealer alat musik yang memiliki 4 cabang di wilayah Jawa Timur. Beliau memberikan pelatihan kepada seluruh karyawan K2C Music, baik dari cabang Surabaya (PTC, East Coast, BG Junction), maupun Gresik. Adapun…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[25,13,42,61,130,54],"class_list":["post-4773","post","type-post","status-publish","format-standard","hentry","category-latest-news","tag-psikologi","tag-psychology","tag-psychopreneur-2","tag-psyuc","tag-ucevents","tag-ucpeople"],"yoast_head":"\nBawakan Training Customer Service Excellence, Tekankan Pengelolaan Emosi dan Customer Experience - Universitas Ciputra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ciputra.ac.id\/psy\/training-customer-service-excellence-di-k2c-music\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bawakan Training Customer Service Excellence, Tekankan Pengelolaan Emosi dan Customer Experience - Universitas Ciputra\" \/>\n<meta property=\"og:description\" content=\"Pada Rabu, 19 April 2017, salah satu dosen kita, Pak Ersa Lanang Sanjaya, S.Psi., M.Si. membawakan training di K2C Music, sebuah sekolah musik dan dealer alat musik yang memiliki 4 cabang di wilayah Jawa Timur. Beliau memberikan pelatihan kepada seluruh karyawan K2C Music, baik dari cabang Surabaya (PTC, East Coast, BG Junction), maupun Gresik. 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