{"id":3283,"date":"2022-10-15T16:51:06","date_gmt":"2022-10-15T16:51:06","guid":{"rendered":"https:\/\/www.ciputra.ac.id\/qa\/?p=3283"},"modified":"2024-10-16T06:30:25","modified_gmt":"2024-10-16T06:30:25","slug":"i-box-improvement-box","status":"publish","type":"post","link":"https:\/\/www.ciputra.ac.id\/qa\/en\/2022\/10\/15\/i-box-improvement-box\/","title":{"rendered":"i-Box (Improvement Box)"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.ciputra.ac.id\/qa\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><h2 class=\"w-post-elm post_title us_custom_9de87d4e entry-title color_link_inherit\">i-Box (Improvement Box)<\/h2><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_2 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" class=\"g-placeholder\" src=\"https:\/\/www.ciputra.ac.id\/qa\/wp-content\/plugins\/us-core\/assets\/images\/placeholder.svg\" width=\"\" height=\"\" alt><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>i-Box (Improvement Box) is an application designed to handle complaints, suggestions, audit results, process discrepancies, and non-achievement of performance targets at Ciputra University. This application allows users to submit feedback anonymously, from both students and parents, and the complaints or suggestions will be received by the responsible PIC (Person In Charge).<\/p>\n<p>The PIC is required to provide feedback within a maximum of 1 working day for the Suggestions and Complaints category, after receiving the report. In addition, the PIC is also expected to analyze the root cause of the problem and develop corrective and preventive actions within a maximum of 2 weeks.<\/p>\n<p>The PIC in charge must complete the corrective action according to the set target. If within 5 days the PIC does not follow up on the i-Box, then the report will be forwarded to higher superiors up to the highest management level to ensure action is taken quickly and effectively.<\/p>\n<p>The app helps improve service quality through a responsive and transparent system, fostering an environment of continuous improvement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"HomePagesi-Box (Improvement Box)i-Box (Improvement Box) adalah aplikasi yang dirancang untuk menangani keluhan, saran, hasil audit, ketidaksesuaian proses, serta ketidaktercapaian target kinerja di Universitas Ciputra. Aplikasi ini memungkinkan pengguna untuk menyampaikan umpan balik secara anonim, baik dari pihak siswa maupun orang tua, dan keluhan atau saran tersebut akan diterima oleh PIC (Person In Charge) yang bertanggung...","protected":false},"author":5,"featured_media":3285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3283","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qnews"],"_links":{"self":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/comments?post=3283"}],"version-history":[{"count":3,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3283\/revisions"}],"predecessor-version":[{"id":3289,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3283\/revisions\/3289"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media\/3285"}],"wp:attachment":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media?parent=3283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/categories?post=3283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/tags?post=3283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}