{"id":3290,"date":"2023-10-15T16:53:46","date_gmt":"2023-10-15T16:53:46","guid":{"rendered":"https:\/\/www.ciputra.ac.id\/qa\/?p=3290"},"modified":"2024-10-16T06:30:07","modified_gmt":"2024-10-16T06:30:07","slug":"etika-bertelepon","status":"publish","type":"post","link":"https:\/\/www.ciputra.ac.id\/qa\/en\/2023\/10\/15\/etika-bertelepon\/","title":{"rendered":"Telephone Etiquette"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.ciputra.ac.id\/qa\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><h2 class=\"w-post-elm post_title us_custom_9de87d4e entry-title color_link_inherit\">Telephone Etiquette<\/h2><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_2 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" class=\"g-placeholder\" src=\"https:\/\/www.ciputra.ac.id\/qa\/wp-content\/plugins\/us-core\/assets\/images\/placeholder.svg\" width=\"\" height=\"\" alt><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Telephone etiquette is an important guide for all staff at Universitas Ciputra to ensure professional and friendly communication over the phone. Here are some key points regarding telephone etiquette:<\/p>\n<ol>\n<li>\n<p class=\"translation-block\"><strong>First Impression<\/strong>: The impression of speaking over the phone is formed within the first 10 seconds, which is the time of greeting. Hence, the right greeting is crucial.<\/p>\n<\/li>\n<li>\n<p class=\"translation-block\"><strong>How to Pick Up the Phone<\/strong>: It is recommended to pick up the phone before the third ring and say a professional greeting. This shows quick response and readiness to serve.<\/p>\n<\/li>\n<li>\n<p class=\"translation-block\"><strong>Professional Greeting<\/strong>: The greeting used is \u201cUniversitas Ciputra, good morning\/afternoon\/evening, can I help you?\u201d. This gives the impression of being formal and ready to serve.<\/p>\n<\/li>\n<li>\n<p class=\"translation-block\"><strong>If the Recipient is Away<\/strong>: In the absence of the intended recipient, the nearest PIC shall pick up the phone, relaying the message to the intended recipient.<\/p>\n<\/li>\n<li>\n<p class=\"translation-block\"><strong>Missed Calls on Extension<\/strong>: If there is a missed call to the extension, as a professional focused on customer satisfaction, it is important to call the caller back immediately.<\/p>\n<\/li>\n<li>\n<p class=\"translation-block\"><strong>Calls on Break Time<\/strong>: Even during breaks, the phone should be picked up before the third ring and a professional greeting said.<\/p>\n<\/li>\n<\/ol>\n<p>It is important to always pick up the phone before the third ring and always use a professional greeting to ensure effective and polite communication.<\/p>\n<p>This is part of an effort to maintain service quality and create a memorable communication experience for all parties associated with Universitas Ciputra.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"HomePagesEtika BerteleponEtika Bertelepon adalah panduan penting bagi seluruh staf di Universitas Ciputra untuk memastikan komunikasi yang profesional dan ramah melalui telepon. Berikut beberapa poin utama terkait etika dalam bertelepon: Kesan Pertama: Kesan berbicara melalui telepon terbentuk dalam 10 detik pertama, yaitu saat menyampaikan salam. Oleh karena itu, salam yang tepat menjadi krusial. Cara Mengangkat Telepon:...","protected":false},"author":5,"featured_media":3292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qnews"],"_links":{"self":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/comments?post=3290"}],"version-history":[{"count":3,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3290\/revisions"}],"predecessor-version":[{"id":3296,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/3290\/revisions\/3296"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media\/3292"}],"wp:attachment":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media?parent=3290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/categories?post=3290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/tags?post=3290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}