{"id":4501,"date":"2025-05-10T06:44:03","date_gmt":"2025-05-10T06:44:03","guid":{"rendered":"https:\/\/www.ciputra.ac.id\/qa\/?p=4501"},"modified":"2025-06-10T06:55:42","modified_gmt":"2025-06-10T06:55:42","slug":"etika-profesional-dalam-bertelepon","status":"publish","type":"post","link":"https:\/\/www.ciputra.ac.id\/qa\/en\/2025\/05\/10\/etika-profesional-dalam-bertelepon\/","title":{"rendered":"Professional Ethics in Telephone Calls"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.ciputra.ac.id\/qa\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><h2 class=\"w-post-elm post_title us_custom_9de87d4e entry-title color_link_inherit\">Professional Ethics in Telephone Calls<\/h2><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_2 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1080\" height=\"1920\" src=\"https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02.png 1080w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-169x300.png 169w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-576x1024.png 576w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-7x12.png 7w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-113x200.png 113w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-98x175.png 98w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-84x150.png 84w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-70x125.png 70w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-56x100.png 56w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-42x75.png 42w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-28x50.png 28w, https:\/\/dieng.blob.core.windows.net\/ucs-qa\/2025\/06\/QNews-03-Etika-Profesional-Dalam-Bertelepon-Rev-02-225x400.png 225w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Did you know that people form an impression of you on the phone within the first 10 seconds. Therefore, professionals should practice good telephone etiquette to create a positive image and build trust. As representatives of institutions, we are encouraged to answer the phone before the third ring, or within 15 seconds, to convey readiness and responsiveness.<\/p>\n<p class=\"translation-block\">When answering the call, use a polite and professional greeting. Even during breaks, it is still important to answer the phone politely. If there is a missed call, call back immediately as a form of responsibility. If the intended party is unavailable, the nearest staff member or student should take over, explain the situation, and clearly record the message. Additionally, when making a call, avoid multitasking, use a calm tone of voice, listen carefully to the other party, and convey information concisely and clearly.<\/p>\n<p>By applying professional ethics when talking on the phone, we not only convey a responsive and friendly attitude, but also improve communication effectiveness, strengthen the institution's reputation, and create a more positive and professional work environment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"HomePagesEtika Profesional Dalam BerteleponTahukah Anda jika kesan berbicara di telepon tertangkap dalam 10 detik pertama. Karena itu, penting bagi seorang profesional untuk menerapkan etika bertelepon yang baik demi menciptakan citra positif dan membangun kepercayaan. Sebagai representasi institusi, kita dianjurkan untuk mengangkat telepon sebelum dering ketiga atau sebelum 15 detik sebagai tanda kesiapan dan respons cepat....","protected":false},"author":5,"featured_media":4502,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-4501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qnews"],"_links":{"self":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/4501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/comments?post=4501"}],"version-history":[{"count":1,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/4501\/revisions"}],"predecessor-version":[{"id":4503,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/posts\/4501\/revisions\/4503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media\/4502"}],"wp:attachment":[{"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/media?parent=4501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/categories?post=4501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ciputra.ac.id\/qa\/en\/wp-json\/wp\/v2\/tags?post=4501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}