Did you know that people form an impression of you on the phone within the first 10 seconds. Therefore, professionals should practice good telephone etiquette to create a positive image and build trust. As representatives of institutions, we are encouraged to answer the phone before the third ring, or within 15 seconds, to convey readiness and responsiveness.

When answering the call, use a polite and professional greeting. Even during breaks, it is still important to answer the phone politely. If there is a missed call, call back immediately as a form of responsibility. If the intended party is unavailable, the nearest staff member or student should take over, explain the situation, and clearly record the message. Additionally, when making a call, avoid multitasking, use a calm tone of voice, listen carefully to the other party, and convey information concisely and clearly.

By applying professional ethics when talking on the phone, we not only convey a responsive and friendly attitude, but also improve communication effectiveness, strengthen the institution's reputation, and create a more positive and professional work environment.