A comparison of WO (Work Order) and i-Box (Improvement Box) highlights the differences between the two applications used at Universitas Ciputra:

WO (Work Order)

• Definition: An application used to submit requests for work or technical repairs to the responsible department according to the requested scope of work.
• Function: Used to submit requests for work or technical repairs within the institution.
• Users: Internal users, namely educators and education personnel.
• Result: Completion of the submitted repair request or technical work.

i-Box (Improvement Box)

• Definition: An application designed to handle complaints, suggestions, audit results, process discrepancies, or non-achievement of performance targets. technical work submitted.
• Function: Used to communicate discrepancies or opportunities for improvement of systems and standard operating procedures (SOP) in a department.
• Users: External users (students, parents, other parties) and internal users (teaching and education personnel).
• Result:
  • Corrective Action: Action to eliminate the cause of a nonconformity that has already occurred (e.g. correction through a work order or improvement of work record).
  • Preventive Action: Actions to eliminate potential causes of nonconformities (e.g. creating new SOP or making system improvements).

The fundamental difference between these two applications is that WO focuses more on technical improvements, while i-Box aims to improve performance and systems through comprehensive corrective and preventive actions.